1. Arrival: We aim for each apartment to be ready for check-in no later than 14:00, suitcase storage is available if clients arrive early. Departure: Apartments must be vacated by 10:00 on the day of departure. Late check-out may be available, please enquire with the apartment management company in resort.
2. Bookings between Columbus Lanzarote (the Company) and the person making the booking (the Client) are only valid after the Company has accepted and authorised payment given by the Client and the booking has been confirmed to the Client by the Company in writing. The Client guarantees to have the authority to accept and does accept these booking conditions on behalf of the rest of the persons on the booking.
3.Bookings are given a booking reference starting with ‘CL’. Such bookings do not represent a contract until the Company has accepted payment from the Client and the booking has been confirmed to the Client by the Company in writing by email.
4.The balance of the holiday cost shown on the confirmation invoice must be paid 8 weeks before departure or if the booking takes place less than 8 weeks before departure the full amount is due immediately. If the balance is not paid 6 weeks prior to departure, we reserve the right to cancel the booking, retain the deposit and apply our cancellation charges as set out below.
5.Any cancellations or changes to the original booking must be notified in writing by the Client. Cancellations made prior to 8 weeks - only the deposit will be retained by the Company. Between 56 and 29 days - 50% of the total holiday cost will be retained by the Company. Between 28 and 22 days - 70% of the total holiday cost will be retained by the Company. From 21 days before departure 100% of the total holiday cost is forfeited and will be retained by the Company. Cancellations must be sent by email to
email@example.com and upon receipt we will issue a cancellation invoice. We shall always do our best to comply with small changes to the original booking.
7.Amendments to dates or accommodation changes are charged at £10 per booking per change.
8.The accommodation is for the exclusive use of only persons named on the booking and no other person may use the property.
9.No responsibility is accepted for failure of electricity, water supplies, repair of facilities outside our control or extreme weather conditions.
10.No responsibility is accepted for noise disturbance from adjacent bars or from other sources beyond our control.
11.Although extremely unlikely, we do reserve the right to substitute the accommodation booked for a similar or better standard in certain rare circumstances.
12.All baggage and personal articles are at all times at the owner's risk and we are not responsible for the loss or damage thereof.
13.In the very unlikely event that circumstances beyond our control necessitate the cancellation of your holiday, we are liable only to repay all monies promptly. No further compensation will be paid.
14.Any loss or damage to the property caused by the guests or other persons occupying the property without permission or any stay beyond the stated time, or by additional persons not included in the booking, will be charged to the Client.
15.The holiday price is guaranteed at the time of booking on the confirmation invoice, however any late availability holidays will not affect the price of holidays already booked.
16.Should the Client have any cause for complaint during the holiday, the managing agent should be notified immediately, details can be found within the information folder provided in the apartment and every effort will be made to rectify the matter as quickly as possible. If the problem cannot be resolved on the spot, the Client should make a written complaint in resort to be forwarded to the property owner. If this procedure is not followed, liability cannot be accepted.
17.We reserve the right to terminate your holiday in the event that your behaviour or that of any member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, employees, property or any third party. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, we will have no further liability to complete your holiday arrangements. We will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.
18.Emergency Call Outs: Out of hours call outs requiring staff attention that are NOT the responsibility of Columbus Apartments community or apartment owner will be charged at €25 payable to either the community of Columbus Apartments or the apartment owner towards the cost of their management company call out charge.
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