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Telephone: 01269608368 /07970785540

Columbus Apartments

Lanzarote Airport, Arrecife Ciudad, S/N, San Bartolomé, Las Palmas 35509, Spain

Booking conditions

 

1. Arrival: We aim for each apartment to be ready for check-in no  later than 14:00, suitcase storage is available if clients arrive early.  Departure: Apartments must be vacated by 10:00 on the day of departure.  Late check-out may be available, please enquire with the apartment  management company in resort.  
2. Bookings between Columbus  Lanzarote (the Company) and the person making the booking (the Client)  are only valid after the Company has accepted and authorised payment  given by the Client and the booking has been confirmed to the Client by  the Company in writing. The Client guarantees to have the authority to  accept and does accept these booking conditions on behalf of the rest of  the persons on the booking.  
3.Bookings are given a  booking reference starting with ‘CL’. Such bookings do not represent a  contract until the Company has accepted payment from the Client and the  booking has been confirmed to the Client by the Company in writing by  email.  
4.The balance of the holiday cost shown on the  confirmation invoice must be paid 8 weeks before departure or if the  booking takes place less than 8 weeks before departure the full amount  is due immediately. If the balance is not paid 6 weeks prior to  departure, we reserve the right to cancel the booking, retain the  deposit and apply our cancellation charges as set out below.  
5.Any  cancellations or changes to the original booking must be notified in  writing by the Client. Cancellations made prior to 8 weeks - only the  deposit will be retained by the Company. Between 56 and 29 days - 50% of  the total holiday cost will be retained by the Company. Between 28 and  22 days - 70% of the total holiday cost will be retained by the Company.  From 21 days before departure 100% of the total holiday cost is  forfeited and will be retained by the Company. Cancellations must be  sent by email to   
6.maggie@columbuslanzarote.com  and upon receipt we will issue a cancellation invoice. We shall always  do our best to comply with small changes to the original booking.   
7.Amendments to dates or accommodation changes are charged at £10 per booking per change.  
8.The accommodation is for the exclusive use of only persons named on the booking and no other person may use the property.  
9.No  responsibility is accepted for failure of electricity, water supplies,  repair of facilities outside our control or extreme weather conditions.  
10.No responsibility is accepted for noise disturbance from adjacent bars or from other sources beyond our control.  
11.Although  extremely unlikely, we do reserve the right to substitute the  accommodation booked for a similar or better standard in certain rare  circumstances.  
12.All baggage and personal articles are at  all times at the owner's risk and we are not responsible for the loss  or damage thereof.  
13.In the very unlikely event that  circumstances beyond our control necessitate the cancellation of your  holiday, we are liable only to repay all monies promptly. No further  compensation will be paid.  
14.Any loss or damage to the  property caused by the guests or other persons occupying the property  without permission or any stay beyond the stated time, or by additional  persons not included in the booking, will be charged to the Client.  
15.The  holiday price is guaranteed at the time of booking on the confirmation  invoice, however any late availability holidays will not affect the  price of holidays already booked.  
16.Should the Client  have any cause for complaint during the holiday, the managing  agent should be notified immediately, details can be found within the  information folder provided in the apartment and every effort will be  made to rectify the matter as quickly as possible. If the problem cannot  be resolved on the spot, the Client should make a written complaint in  resort to be forwarded to the property owner. If this procedure is not  followed, liability cannot be accepted.  
17.We reserve the  right to terminate your holiday in the event that your behaviour or that  of any member of your party is such that it is likely to cause  distress, damage, danger or annoyance to our other clients, employees,  property or any third party. If you are prevented from travelling  because in the opinion of any person in authority you appear to be unfit  to travel or likely to cause discomfort or disturbance to other  passengers, we will have no further liability to complete your holiday  arrangements. We will not be liable for any refund, compensation or any  additional costs incurred by you. We cannot accept any liability for the  behaviour of others staying at our accommodation.  
18.Emergency  Call Outs: Out of hours call outs requiring staff attention that are  NOT the responsibility of Columbus Apartments community or apartment  owner will be charged at €25 payable to either the community of Columbus  Apartments or the apartment owner towards the cost of their management  company call out charge.

Data Protection

Everyone responsible for using data has to follow strict rules called ‘data protection principles’. We make sure the information is:

  • used fairly and lawfully
  • used for limited, specifically stated purposes
  • used in a way that is adequate, relevant and not excessive
  • accurate
  • kept for no longer than is absolutely necessary
  • handled according to people’s data protection rights
  • kept safe and secure

Privacy Policy


Your privacy is important to us and we take our responsibility regarding the security of your personal information very seriously.  

We are committed to protecting your personal information and to being transparent about the information we are collecting about you and what we do with it.

To reflect the newest changes in data protection law, and our commitment to transparency, we have updated our Privacy Policy. We understand that booking an apartment  online involves a great deal of trust on your part and this trust is very important to us.